If you run a business that uses a server which is accessed both by your employees and by your customers, it is very important for you to have application monitoring tools installed. These will not only help you to see what any problems exist that are going to need to be corrected, it can also point you in the right direction for developing new tools, services and products that may be available for your customers. What are some of the specific ways in which this may be to the benefit of your business?
This type of IT performance management allows you to see what your customers are going on the server. You might be surprised to learn the workflow and how they are using the server, as it may not be exactly what you expect. You may also need to employ some form of data correlation to ensure that the information you are viewing is as accurate as possible (Source: Data Correlation by OpTier). This will allow you to make any changes that are necessary to the server so that it is going to be more efficiently used. In turn, this is going to lead to happier customers and then increasing your customer retention rate. One other thing that you should consider is the fact that any type of IT performance management software is going to alert you to the times when your server is used least. This can benefit you when any changes need to be made; as there is going to inconvenience you are of your customers in the process.